Terms of Use

Your use of your Commonwealth Interchange System Password and ID constitutes consent to the following terms of use.

  1. Use of your Interchange Password and ID is a privilege that can be revoked by the Commonwealth should you fail to comply with the following terms.

  2. Your Commonwealth Interchange system Password and ID have been issued to you exclusively for the purpose of enabling you to access messages or files in the Commonwealth Interchange system intended for you by the sender of the file or message. If you have any reason to believe that the messages that you can access with your Password/ID were not intended for you personally, do not open them. Notify the Commonwealth immediately by contacting EOTSS End User Support at 1-844-435-7629 and report that you have access to messages that were not intended for you.

  3. You are solely responsible for your Password/ID. If you misuse your Password/ID to gain access to messages that were not intended for you, the Commonwealth will revoke your Password/ID.

  4. You are also responsible for any access gained to emails or files using this Password/ID by anyone who gains access to the Commonwealth's Interchange System as a result of your negligence in failing to safeguard your Password/ID. You must keep your Password/ID confidential, and not knowingly allow anyone else to use them for any reason. You must not record and store your Password/ID in a manner that makes them accessible to others.

  5. Should you determine that anyone else has obtained access to your Password/ID, you must immediately report such an event to the Commonwealth by emailing   MassGov@service-now.com

  6. Note that email messages or files sent to you will be stored on our server with an expiration date determined by the agency sending the message/file, after which they will be deleted for security and privacy reasons.

  7. If you have any questions about these terms of use, please send them to   MassGov@service-now.com

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